Welcome to Baby Loom. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website babyloom.co.in or make a purchase from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you place an order, register on our site, or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Billing & Shipping Address
- Payment Details (processed securely by payment gateways; we do NOT store card details)
1.2 Automatically Collected Information
When you browse our site, we automatically collect:
- IP Address
- Browser Type, Device Type, Operating System
- Pages Viewed, Clicks, Time Spent
- Cookies (to improve user experience)
1.3 WhatsApp / Communication Data
If you opt in to receive WhatsApp notifications (order updates, promotions), we may store your WhatsApp number for communication purposes.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To send order confirmations, updates, and support messages
- To improve website performance and user experience
- To send promotional offers (only if you opt in)
- To verify and prevent fraudulent activities
- For customer service and support
3. Sharing of Your Information
We do NOT sell or trade your personal information.
We may share information only with:
3.1 Service Providers
- Payment Gateways (e.g., Razorpay / PayU)
- Courier Partners (e.g., Delhivery, Blue Dart)
- WhatsApp/Email/SMS Notification Tools
- Web hosting and analytics tools
These partners only receive data necessary to provide their service.
3.2 Legal Requirements
We may disclose information if required by law, court order, or government authority.
4. Cookies
We use cookies to:
- Improve website performance
- Save your cart items
- Personalize content
- Analyze traffic
You can disable cookies in your browser settings, but some features may stop working.
5. Data Security
We take reasonable measures to protect your data:
- SSL encryption
- Secure payment gateways
- Limited access to personal data
- Regular security checks
However, no online transmission is 100% secure; use the site at your own risk.
6. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us at support@babyloom.co.in.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy policies.
8. Changes to This Privacy Policy
This policy may be updated or changed at any time without prior notice. Continued use of our website constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions regarding this Privacy Policy, feel free to contact us:
Email: support@babyloom.co.in
WhatsApp: +91-8197-80-3366
Thank you for shopping with us!